We are committed to delivering your order accurately, in good condition, and always on time. After placing an order, you will receive a confirmation call/email from our representative. Once your order is confirmed, it will immediately be dispatched. Normally the delivery takes 3 to 5 working days.

Please note the shipping policy adapted by ochre.pk

– COD Shipping available all over Pakistan.

– Credit & Debit Card Payment via Bank Alfalah.

– Free Standard shipping for all orders above PKR 2,000/-

– We amend our policies time to time, please stay updated with us.

In case the customer is not available upon delivery, a representative would call and act upon the instructions of the customer. The parcel can either be delivered on another time or dropped by at neighbors only upon receiving the payment.

Exchange Policy
We’ll accept exchange requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to exchange your item, we must receive your request within 07 days of the date you received your item.

Items bought on sale will not exchange. 

The product can be exchanged online through our website or through select company operated stores after requesting our customer support representative through email or call. You can email us at cs@ochre.pk or call us at +92-311-1444-920.

Claims

In the unlikely event that you receive a damaged or defective item, we will be happy to exchange the item for a new one. Please email us at cs@ochre.pk  or call us at +92-311-1444-920 within 07 days of receiving your product to begin the process.

Return Shipping Charges

After reviewing your request, if the goods delivered are not as per the order placed we will get it picked from your doorstep and you will not be charged shipping for that order and the order will be replaced as per original intended order.

In case the customer is not satisfied with the order received, Ochre will issue a credit note to you on complaint which can be used within 30 days to make purchases online.
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