Ochre’s top priority is your privacy protection when dealing with us. To safeguard your trust, we have a policy that recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information;

USE OF INFORMATION

Ochre collects personal information in several ways when you place an order or make an account with Ochre.pk. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address (es) for the purpose of order process. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service provider's systems. We may also obtain information as a result of authentication or identity checks which may contain your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Rest assured, your personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link. We also use non-personal data such as third-party cookies to collect statistics to enhance and simplify your visit. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

INFORMATION COLLECTION

Ochre may use your personal data for the following purposes:

To create your personal account at Ochre.pk (e.g. your name and email address)

To process your orders (e.g. your name, phone number, e-mail, address)

To be able to send text message notifications of delivery status (e.g. your mobile phone number)

To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, wish lists, your name and your postal address)

To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)

To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)

To notify the winners in promotions (e.g. your email address, name, home address and telephone number)

Managing your account by carrying out credit checks (e.g. name, address, date of birth)

Disclosing your data to fraud prevention agencies.

To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)

To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.

MARKETING UPDATES

We email our users who subscribe to our services on a regular basis. For example, we may use your email address to confirm your request, to send you notice of payments, information about changes to our products and services, and notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on the websites. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting our customer care center at cs@ochre.pk or +92(0)3 111-444-920. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the ‘unsubscribe’ link within the text of the email. By using the websites and providing your mobile phone number, you hereby consent to receive autodialed and/or pre-recorded telemarketing calls and text messages from or on behalf of us at the mobile number that you provide at sign-up. You understand that consent to receiving messages on your mobile device is not a condition of purchase and understand that message and data rates may apply. Additionally, should you choose to stop receiving such messages, you can contact us directly at cs@ochre.pk

 

YOUR RIGHTS

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. If you require more information please send an email to cs@ochre.pk If you wish to talk to a Ochre customer care representative please call: +92(0)3 111-444-920.

 

FACEBOOK APPLICATION PRIVACY STATEMENT

Application Privacy Statement

This privacy statement (“Privacy Statement”) applies to the treatment of personally identifiable information submitted by, or otherwise obtained from, you in connection with the associated application (“Application”). The Application is provided by Ochre Clothing. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

 

WHAT PERSONAL INFORMATION DOES OCHRE CLOTHING COLLECT?

We collect the following types of information from our users:

Personal Information You Provide to Us: We may receive and store any information you submit to the Application (or otherwise authorize us to obtain – such as, from (for example) your Facebook account). The types of personal information collected may include your Full Name, email address, gender, IP address, browser information, username, demographic information, and any other information necessary for us to provide the Application services.

Personal Information Collected Automatically:

We receive and store certain types of usage related information whenever you interact with Application. For example, Ochre Clothing may automatically receive and record information regarding your computer’s IP address, browser information, Facebook user ID, Facebook Page fan status, and URLs accessed. Such information may be shared in aggregate (non-personally identifiable) form with our partners.

HOW DOES OCHRE CLOTHING USE THE INFORMATION IT COLLECTS?

OCHRE CLOTHING uses the information described in this Privacy Statement (i) internally, to analyze, develop and improve its products and services, and (ii) as set forth below in the “Will OCHRE CLOTHING Share any of the personal information it Collects” section below.

 

CONDITIONS OF USE.

If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages, arbitration of disputes, and application of Pakistan Law.

 

THIRD PARTY APPLICATIONS/WEBSITES.

The Application may permit you to link to other applications or websites. Such third party applications/websites are not under Ochre Clothing’s control, and such links do not constitute an endorsement by Ochre Clothing of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and Ochre Clothing is not responsible for the privacy or security practices or the content of such websites.

 

WHAT PERSONAL INFORMATION CAN I ACCESS?

Ochre Clothing allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.

 

Account and user profile information

User e-mail address, if applicable

Facebook profile information, if applicable

User preferences

Application specific data

 

CHANGES TO THIS PRIVACY STATEMENT.

Ochre Clothing may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.

 

QUESTIONS OR CONCERNS.

If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at cs@ochre.pk . We will make every effort to resolve your concerns.

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