CASH ON DELIVERY
1. HOW DO I PAY CASH ON DELIVERY (COD)?
You can pay through Cash on Delivery (COD. Once all items you wish to purchase have been added to
your cart, follow the steps below to pay with COD:
Click ‘Proceed to Checkout.
Fill in the ‘Billing Information’ and ‘Shipping Method’ forms
In the Payment Information form, select “Cash on Delivery”
Click on “Confirm Now.” Note your Order Number which will be provided to you at the “Thank You”
Your package will be delivered via our registered courier before or on the expected delivery date
You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a
receipt along with your purchase.
2. ARE THERE ANY ADDITIONAL CHARGES FOR CASH ON DELIVERY FOR E.G. CASH HANDLING
There are no additional charges for Cash on Delivery.
3. IN HOW MANY DESTINATIONS IS THIS SERVICE AVAILABLE?
The COD service is available all over Pakistan. COD is not available internationally.
4. IF THERE ARE MULTIPLE ITEMS ORDERED, WILL THEY BE DELIVERED AT THE SAME TIME? IF
NOT, THEN WILL THE PAYMENT BE IN PORTIONS OR OTHERWISE?
In cases where multiple items are ordered, typically we ship all the items in one package. The payment
for the order will always be in full at the time of delivery. Customers will be notified in case of any
exceptions, and payments will be adjusted accordingly.
5. DO SHIPPING CHARGES VARY WITH THE WEIGHT OF THE ORDER?
As per courier arrangements, the cost of shipping increases with the weight of the order. Ochre provides
free shipping for all orders over PKR 2,000 in Pakistan. For international shipping rates, please see
estimate in your cart after adding products.
6. HOW MANY TIMES WILL THE COURIER AGENT ATTEMPT TO DELIVER MY ORDER IN CASE I AM
UNAVAILABLE TO RECEIVE IT?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and
area code is mentioned clearly while placing an order. On the second failed attempt, the item will be
returned to us.
DELIVERY OF ORDER
1. WHAT IS THE DELIVERY TIME?
Order delivery takes 3-5 working days, depending on the size and availability of the product.
2. WHAT COULD BE THE REASONS OF DELAYED DELIVERY OF MY ORDER?
Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might
request for some form of payment verification or source in order to process the order.
3. WHAT ARE THE DELIVERY CHARGES?
Shipping charges depend on the delivery location and package weight. Ochre provides free shipping for
orders above PKR 2,000.
4. IS THERE ANY POSSIBILITY OF SPLITTING THE ORDER IN CASE OF UN-AVAILABILITY OF PART OF
We typically ship all items in one order together. Customers will be notified in case of any exceptions
and payments will be adjusted accordingly.
5. HOW DO I CHECK THE DELIVERY STATUS?
All items sold on ochre are delivered through reputed courier partners. You will be provided a Tracking
ID for your order through email. You may also track the status of your order on our website with the
help of the Order ID provided to you at the time of order placement.
1. HOW SHALL I MAKE A PAYMENT?
Following are the payment options available for your convenience:
Cash On Delivery (COD)
Bank Account Transfer
Western Union/Money Gram
Credit/ Debit Cart
2. IS IT SAFE TO USE MY CREDIT/DEBIT CARD TO MAKE PAYMENTS?
Absolutely. All payment information submitted by our customers is encrypted and is kept secure and
confidential. Only authorized personnel have the right to access this information. At no point will we
share, rent or sell your personal information.
3. CAN I MAKE PAYMENT IN CASH?
Yes. Our Cash On Delivery (COD) service enables you to do that.
1. DOES THE PRICE OF THE ORDER INCLUDE SHIPPING?
Typically, we will indicate shipping charges separately as part of the order. The final payment amount
charged will include shipping charges. Ochre provides free shipping on all orders above PKR 2,000 in
2. WHAT ARE THE SHIPPING CHARGES?
Shipping charges vary depending on the weight of your order and the location it is being shipped to.
3. IS EVERY ITEM ELIGIBLE FOR INTERNATIONAL SHIPPING?
All items available on our website are shipped both locally and internationally.
4. HOW MUCH TIME DO YOU TAKE TO SHIP INTERNATIONALLY?
It normally takes us 5-6 working days to deliver international orders.
5. DOES THE ORDER SHIPPED ABROAD INCLUDE ANY ADDITIONAL DUTIES OR TAXES?
Typically, there are no additional charges. However on certain occasions where international orders are
withheld by the local customs office, additional duties and taxes are to be borne by the customer.
6. WHAT MANNER OF SHIPPING DO YOU USE?
We ship all over Pakistan through our courier partners.
1. HOW DO I REGISTER MYSELF?
Registering with ochre.pk is easy. You can create a unique account by going through the following steps:
Click on the “Register Or Sign In” sign found on the top right of the home screen
Click on the “Create an account” tab found on the “Customer Login” screen.
Enter your unique information on the account creation page.
Click on the “Sign Up” tab for account creation.
2. WHAT IF I FORGET MY PASSWORD, HOW WILL I RETRIEVE IT?
Please click on “Forgot Password” which is available at the sign-in page. Enter your email address and
click on “Submit”. A set of instructions to re-set your password will be sent to your registered email.
After your credentials have been verified, you will be able to create a new password.
3. HOW CAN I UPDATE/EDIT MY ACCOUNT DETAILS?
Please sign in and click on “My Account”. You will be able to edit/update your particulars.
4. IS THERE ANY VERIFICATION CODE TO GET THE ORDER THROUGH?
After you have placed the desired order, a verification email will be sent to the email address you
provided. Order will be confirmed once you confirm your email address. We also follow up on each
order by calling the customer on the provided phone number. This process only helps us to improve our
5. HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?
Please sign-in to “My Account” to view your order history. Click on the order you wish to view to see the
6. DO I NEED TO KEEP MY ACCOUNT INFORMATION UP TO DATE?
Yes! Updating your account will help us identify the right products that you may be interested in. Also,
by keeping all your information up to date you won’t have to re-enter your details when shopping
online, hence making the process easier for you.
7. HOW DO I KNOW THAT MY ORDER HAS BEEN CONFIRMED?
Once you have placed an order, you will receive a confirmation email from us. However, the order
would be shipped only when payment verification is complete (in case of online payments) or telephonic
verification of shipping address has been carried out (in case of Cash On Delivery).
8. CAN I ORDER A PRODUCT THAT IS OUT OF STOCK?
Unfortunately, products listed as “Out of Stock” or “Unavailable” are not available for sale.
9. HOW CAN I UPDATE/EDIT MY SHIPPING OR BILLING ADDRESS DETAILS?
Please sign in and click on “My Account”. You will be able to edit/update your particulars in your
account and save them for future orders. If you wish to change the delivery address for a placed order,
please contact our customer service immediately. We will make the requested changes if the order has
not been processed.
10. WHAT ARE THE BENEFITS OF SIGNING UP WITH YOU?
By signing up an account with ochre.pk, you will be able to access and manage your account information
easily. This includes:
Changing your password
Updating your billing or shipping address
Checking your order status
Viewing your complete order history
Update Address Book
ARE THE PRICES MENTIONED ON YOUR WEBSITE FOR STITCHED AND UN STITCHED SUITS?
Prices are mentioned against all products available online. All the products on our website are stitched.
1. HOW WILL I KNOW HOW MUCH MY ORDER COSTS?
You will get to know the complete cost for your order at the checkout page.
2. IN WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
Prices on our website are displayed in PKR, USD, AUD, SAR, CAD, and AED
3. IS THE PRICING POLICY THE SAME AS RETAIL STORES?
Please note that the pricing policy differs for each delivery destination and country. Prices listed on the
website are final for the purposes of online transaction.
4. ARE YOUR PRICES NEGOTIABLE?
All prices on the website are final.
PLACING THE ORDER
1. HOW CAN I PLACE AN ORDER?
Once you have found the product you want, it’s time to place your order! There are three ways you can
place your order:
Ordering through the Product Screen
Select Size and Color
Add to Cart Button
Ordering through the Product Screen
When ordering through the product screen you can enter the quantity of products that you want in the
quantity field and click ‘Add to Cart’. This way, you can purchase 2 or 3 pieces of the same product
without repeating the process!
Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of
the products you’ve selected, the price, quantity, subtotals and grand total. Once you’ve added all
products into your shopping cart click the ‘Proceed to Checkout’ to complete your shopping.
2. HOW CAN I CHECK THE STATUS OF MY ORDER?
We have an order tracking tool added at the top of our website, where you can insert your Order ID and
get the latest update regarding the status of your order. You can also call us at our Call Center, where
our representatives are ready to serve you.
3. CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours. We typically ship orders by 1 pm on the next working day
after the order is placed.
4. HOW DO I COMPLETE OR CHECK OUT OF AN ORDER?
Once your shopping cart has all the items that you wish to purchase, it’s time to checkout by making
payments and entering your delivery address. This is made much easier if you’ve already registered with
Ochre.pk. You’ll be asked to enter information for:
If you’ve signed in to ochre.pk, the billing information will already be entered into the billing information
If you haven’t registered with Ochre.pk, you will be required to enter your Name and Address. You’ll also
have an easy option to register at this point in if you like.
At the bottom of both screens, there will be an option to ‘Ship to this address’ or ‘Ship to a different
address’. This is important if you like to pay with a credit card and need to ship your product to an
address different to the one linked to your bank information. If you select ‘Ship to a different address’
you’ll be taken to a similar screen titled ‘Shipping Information’ where you’ll enter the address where you
want the product shipped to. Once you’re done entering the required information, click on the continue
5. HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
Once your order has been logged, you will receive an email containing the details of your order. In this
mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and
the expected delivery time.
6. CAN I ADD ITEMS TO THE EXISTING ORDER?
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has
7. FROM WHERE CAN I PLACE MY ORDER?
You can order from all over the world on Ochre.pk
8. CAN I PRE-ORDER AN ITEM?
You can only order items that show as “Available” on our website.
1. WHAT IS YOUR RETURN OR EXCHANGE POLICY?
All items can be returned within 7 days, if product is UN used and it’s not on any promotions. All items
must be in their original condition with the original tags and tickets.
No returns are acceptable internationally.
2. IF THERE IS ANY DEFECT IN THE ORDER WHAT WOULD BE DONE NEXT?
In case an item is found to be faulty or damaged, the customer will have to send the defective product
back to Ochre Clothing. Upon receipt, Ochre Clothing shall issue a replacement against the product
mentioned in the Invoice.
Replacement will be sent in case a defected/faulty/damaged item/product is shipped internationally.
You will be required to email photographic evidence of the defective item at firstname.lastname@example.org before any claims can be processed.
3. IN WHICH CASES ARE RETURNS NOT POSSIBLE?
There are certain scenarios where it is difficult for us to support returns. Write to us at email@example.com in
case you want to raise a dispute. Ochre.pk looks at each dispute on a case-by-case basis and tries to be
fair to both parties. Write to us if:
Return request is made outside the specified time frame
Product is damaged because of use or Product is not in the same condition as you received it
Defective products that are covered under the manufacturer’s warranty
Any item that has been used
Products with tampered or missing tags
Anything missing from the package you’ve received including price tags, labels, original packing.
4. CAN I RETURN PART OF MY ORDER?
Yes, In the event that it is not a satisfactory product.
5. CAN I EXCHANGE FROM SHOP?
Yes, you can exchange from any of our outlet.